Contact Us

Email

support@jofenscooter.com

We typically respond within 1 business day.

During busier periods replies may take a little longer — thank you for your patience.

Online

Available 24/7

Our chat is powered by AI and gives instant answers to most questions. Need a real person? Just type "human agent" in the chat box to be connected to our team.

WA

Chat us on whatsApp

We typically respond within 48 hours.

We recommend using WhatsApp for pre-sales support. For after-sales service on your order, please contact us by email.

Call

Call us now

9:00–17:00 (CEST/CET)

Please call us if our after-sales team hasn't replied to your email in time, or your request hasn't been properly resolved—we'll forward it and give it priority. Otherwise, please reach out by email first so we can help you more efficiently.