Check your scooter model, the product compatibility information, and the original part before ordering. T6 and T10 parts are not automatically interchangeable. For electrical parts, also compare the connector, wiring configuration, voltage, and original assembly.

No. Use only the charger specified for your scooter’s battery system. JOFEN T6 chargers are for the 48V T6 system, while JOFEN T10 chargers are for the 60V T10 system. Confirm the model and charging specification before purchase.

Avoid riding in heavy rain, deep water, or conditions that may allow water to enter electrical components. Follow the product manual and inspect the scooter before riding if it has been exposed to water.

Electric scooter rules vary by Australian state, territory, council area, and riding location. You are responsible for checking and following the local rules that apply to you before riding.

Charging time depends on the battery’s remaining charge, temperature, battery condition, and the charger specification. For the standard 18Ah batteries, a 2A charger takes approximately 9–11 hours, a 3A charger approximately 6–8 hours, and a 5A charger approximately 4–5 hours from a low charge level. These are estimates, not guaranteed charge times.

We recommend charging in a dry, ventilated area on a suitable surface and checking the charger, cable, and charging port before use. Disconnect the charger when charging is complete and follow the safety instructions supplied with your scooter and charger.

Use only a charger that matches the scooter’s specified voltage, connector, and charging requirements. An unsuitable charger can damage the battery or electrical system.

Check the order and shipping confirmation emails sent to the email address used at checkout. If you need help, contact info@jofenscooter.com and include your order number.

Contact us as soon as possible with your order number. Whether a change or cancellation can be accepted depends on the order status. Please refer to the applicable store policy for full terms.

Keep the packaging and take clear photos of the product, packaging, and shipping label. Contact us promptly with your order number and the photos so we can review the issue.

Email info@jofenscooter.com with your order number, scooter model, a clear description of the issue, and relevant photos or video. This helps us identify the correct next step.

Please review the warranty and return policies published on this store for the current terms and eligibility requirements. If you need help understanding a policy, contact us before placing an order or submitting a request.

Only perform work you are qualified to complete safely. Disconnect power before working on electrical components, use suitable tools, and seek a qualified technician when you are unsure.